FAQ

DELIVERY

Which countries does Empreinte deliver to?

Empreinte delivers worldwide. We invite you to select the country of delivery from the menu.

MY ACCOUNT

How to I create an Empreinte account?

To create an Empreinte account, you have to click on the ‘My Account’ section on the top right of your computer screen or on the menu on the left on a mobile phone.

How do I change my account details?

To change your account details, go to My Account and log in using your email address and password. Click on ‘My Details’, confirm your details and then click on ‘Save’.

What should I do if I forget my password?

If you have forgotten your password, go to the ‘My Account section’, enter your email address and click on forgotten password. You will receive an email which allows you to reset your password.

I can no longer see my order history in my customer account?

Please note that due to a change of e-commerce provider, your order history and tracking for orders placed before 15/09/2021 are no longer available in your customer account. To find out your order’s status, please send an email to [email protected]

Can I create a wish list?

You can create your wish list by clicking on the little heart shown by the items. You can then find them again in the wish list in the ‘My Account’ section. You can alter it as you wish. Please note that items are not reserved. Some items may be sold out. You must create an Empreinte account first before you can create a wish list.

How do I unsubscribe from the Empreinte newsletter?

If you no longer wish to receive our newsletter, please go to the ‘My Account’ section.

More information about the Data Protection Policy

100% secure payment

Return shipping costs at your expense

Great shipping rates

French know-how

OUR PRODUCTS

THE COLLECTIONS

MAISON EMPREINTE

footer-bottom

WHAT IS MY EMPREINTE SIZE?

This step is crucial. Take the time and care needed to take measurements. Take a tape measure and remember to keep your bra with you. It's as simple as 2 measurements. Let us guide you.

1 Under-chest measurement Place the tape measure beneath your bust. Make sure the tape is running straight and level around your back.

2 The Cup measurement Place the tape measure on the cup from underwire to underwire, horizontally without flattening, passing through the breast tip.

Now go to the table below. Find your underbust and cup measurement to find out your Empreinte size. Key: A : Bras B : Swimsuits

		2
		Cup measurement in cm
1 Underbust measurement in cm	63-69	<18 A : // B : //	18 A : 75C B : 36C	19 A : 75C B : 36C	20 A : 75D B : 36D	21 A : 75D B : 36D	>21 A : // B : //
	69-74.5	19-20 A : 80C B : 38C	21-22 A : 80D B : 38D	23-24 A : 75E B : 36E	25-26 A : 75F B : 36F	27-28 A : 75G B : 36G	29-30 A : 75H B : 36H
	74.5-80	20-21 A : 85C B : 40C	22-23 A : 85D B : 40D	24-25 A : 80E B : 38E	26-27 A : 80F B : 38F	28-29 A : 80G B : 38G	30-31 A : 80H B : 38H
	80-86	21-22 A : 90C B : 42C	23-24 A : 90D B : 42D	25-26 A : 85E B : 40E	27-28 A : 85F B : 40F	29-30 A : 85G B : 40G	31-32 A : 85H B : 40H
	86-92	22-23 A : 95C B : 44C	24-25 A : 95D B : 44D	26-27 A : 90E B : 42E	28-29 A : 90F B : 42F	30-31 A : 90G B : 42G	32-33 A : 90H B : 42H
	92-98	23-24 A : 100C B : 46C	25-26 A : 100D B : 46D	27-28 A : 95E B : 44E	29-30 A : 95F B : 44F	31-32 A : 95G B : 44G	33-34 A : 95H B : 44H
	98-104	24-25 A : 105C B : 48C	26-27 A : 105D B : 48D	28-29 A : 100E B : 46E	30-31 A : 100F B : 46F	32-33 A : 100G B : 46G	34-35 A : 100H B : //
	104-110	25-26 A : 110C B : 50C	27-28 A : 110D B : 50D	29-30 A : 105E B : 48E	31-32 A : 105F B : 48F	33-34 A : 105G B : 48G	35-36 A : 105H B : //
	110-116	26-27 A : 115C B : //	28-29 A : 115D B : //	30-31 A : 110E B : //	32-33 A : 110F B : //	34-35 A : 110G B : //	36-37 A : 110H B : //
	116-122.5	27-28 A : 120C B : //	29-30 A : 120D B : //	31-32 A : 115E B : //	33-34 A : 115F B : //	35-36 A : 115G B : //	37-38 A : 115H B : //

Cliquez-ici pour modifier vos préférences en matière de cookies